Refunds and Returns
Here at MyBabyDirect all of our customers are important to us and we want you to be happy with your purchase.
Prior to returning any item, please contact us and we will guide you through our simple returns process.
Goods Damaged in Transit
If an item is damaged in transit, you must contact us within 5 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.
Return of Faulty Goods
If you have received a faulty item, please contact us so that we can assist you. Time frames for refunds on faulty good will vary from product to product. Please send photographic evidence of any products you deem to be faulty within 5 business days of receiving the item. We will then be able to process a refund or replacement.
Return of Non-Faulty Goods
If you are unhappy with your order, please contact us so we can address your concerns. As each reason for a return differs from customer to customer, the queries will be dealt with by our team on an individual basis.
If a refund isn't applicable to your item, you will be issued with a credit note/gift voucher totalling the value of your returned goods. Please remember all goods returned must be in a sellable condition and with tags where applicable.
Items that Cannot be Returned
In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty.
Our returns policy is in accordance with the European Directive on Distance Selling.